Terms and Conditions – Guest
1. Booking Terms & Conditions
These terms and Conditions (“Agreement”) are entered into between the Party Leader (hereinafter referred to as the “Client” and also has “you” or “your”) and Park Stay (hereinafter referred to as the “Service provider” and also as “we”, “our” or “us”). Client and Service provider shall hereinafter collectively be referred to as the “Parties” and individually as the “Party”.
All correspondence and documents are sent to the party leader, who is responsible for all payments on the booking, for ensuring that party members are kept informed of booking details and for any cancellation charges. The party leader must be at least 18 years of age at the time of placing the booking.
Please check the confirmation and any other documents carefully, immediately on receipt. You must notify us within 7 days of issue if any details are incorrect.
A contract between the service provider and the Party Leader will come into existence when both a deposit has been paid (or full payment within 4 weeks of check in) and we have dispatched our confirmation invoice.
A deposit of 8.5% of the total rental cost is payable immediately (this deposit cannot be transferred/used towards the deposit of another of our products). If you book within 4 weeks of departure the full amount is due at the time of booking. Your deposit is non-refundable in the event of cancellation and other conditions may also apply. These will be advised at time of booking. The balance of your holiday cost is due not less than 4 weeks prior to check, as shown on the confirmation invoice. If all payments are not made by the due date, we reserve the right to treat your holiday as cancelled by you and a charge of up to 100% of the final invoice total may be levied.
Cancellation fees are as stated below:
Less than 4 weeks before – 100% of the total invoice amount levied.
4-12 weeks before – 25% of the total invoice amount levied.
12 weeks or more – Deposit of 8.5% levied.
If you wish to change your booking, we will do our best to help you. Any changes made become effective when we have given you written confirmation. An administration fee may be applicable and be chargeable immediately. Admin fee is £25.
If you wish to cancel your holiday, this must be completed via manage my booking. Cancellation will become effective immediately. A cancellation notice will be issued as soon as possible. Cancellations made after the deposit has been paid will result in cancellation fees as detailed above.
We reserve the right to increase/decrease the prices of properties advertised at any time. As our properties are located in different countries, we have to deal in the local currency – therefore we convert this into GBP using the current exchange rate. The cost of your chosen accommodation will be confirmed at time of booking. Once your reservation has been confirmed any future increases in costs will not be applied to your booking.
Bookings outside of the UK – if you are based outside of the UK, we may require an additional security deposit. Please therefore contact us prior to booking.
Should you amend the booking after it has been confirmed, we reserve the right to increase the costs to those currently advertised.
Occasionally we have to make changes to, and correct errors on, our website and other details, both before & after bookings have been confirmed and to cancel confirmed bookings. Whilst we always try to avoid changes & cancellations, we reserve the right to do so.
Most changes are minor. Occasionally, we need to make an accommodation change. Within the holiday industry, property owners can occasionally change management companies or decide to sell their property, which may cause it to be unavailable. This is unfortunately unavoidable and an industry-wide problem. This is not a ‘significant’ change as we are almost always able to offer similar replacements. Although having to change your accommodation is a rare occurrence, if it does happen we will act swiftly in order to remedy the situation. If we do have to make a change like this to your booking, we will tell you as soon as possible and will offer you a similar property (same number of bedrooms and similar standard). We ask that you accept these changed arrangements within 3 days so that we can make the amendment to your booking – if you do not confirm within 3 days, we will book the replacement property for you. We will sometimes offer alternatives of a higher standard but these may be subject to a price increase, which we would need you to pay. If we are unable to provide you with a similar standard property to your original, you will have the option of receiving a full refund of all monies you have paid to us. We are usually able to rectify a situation like this within 5 working days.
It is a condition of our booking that guests and their party take out adequate travel insurance as soon as the booking is made. Park Stay, the owner of the property themselves and the Management Company cannot be held responsible for any accidents, theft, illness, injury (including animal or insect bites) or damages that may occur to the guest or their party., or for any unforeseen circumstances which prevent you being able to travel including natural disasters. It is the guest’s responsibility to protect the property and its contents against damages, theft or loss, as well as their own property. All such incidents should be reported to the local Management Company immediately so a record can be kept.
In the event you do suffer injury or illness whilst on holiday unconnected with arrangements made by us, we will endeavour to offer help and guidance and any assistance we can, provided you contact the Management Company responsible for the property.
If, in the opinion of any person in authority you appear to be unfit or are likely to cause disturbance or damage to the rental property, we reserve the right to terminate your holiday arrangements with us. We also reserve the right to cancel any booking made under false pretences, for groups exceeding the maximum occupancy of the property or for other legal reasons. We cannot and do not accept responsibility for any cancellation, alteration, or amendment to your booking brought about by way of: riot, civil strife, industrial dispute, natural and nuclear disaster, fire, adverse weather conditions, technical problems, closure or congestion of airports, cancellations or changes of schedules by airlines and similar events beyond our control.
2. Accommodation Terms & Conditions
Our homes are located in residential areas. Parties that exceed the number of people allowed in each home are forbidden.
Check-in time is 4pm and check-out time is 10am however early check in may be available once the host has confirmed the property is ready. You will be notified if this is the case. (No additional fees apply). Late check out may be available subject to villa availability at an additional cost. This will be subject to the hosts own terms and conditions.
On your arrival, it is in your party’s interests to check the property for damages and breakages. If any damages or breakages are found please take photographic evidence and notify the Management Company/ Host within 24 hours of check in time. After occupying the property for 24 hours you will be liable for any damages or breakages.
The property will be checked immediately after guest departure. Should any breakage or damage occur during your stay, you must notify the Management Company immediately. We reserve the right to hold a security deposit for damages and breakages during your stay. Should the cost of repair or replacement be your responsibility, the Management Company/ Host will advise you and will expect the costs to be settled during your stay, your security deposit will be released to the management company/ Host upon invoice to assist. We will be notified in this event.
Parents must supervise children at all times, particularly in the pool area, and when accessing the property via an uncarpeted area. Glassware at the poolside is prohibited. It is an unseen danger to you and others. Please note the Villas do not accept Pets.
3. Complaints Terms & Conditions
In the unlikely event that you have a complaint whilst on holiday, you must immediately inform the Management Company. (Details of which will be given to you once the final balance has been received.) This gives them the opportunity to put things right for you straight away. If you are not completely satisfied with the solution offered or provided, you should notify us by email so we are aware of the complaint. We will endeavour to assist in resolving the matter quickly and amicably for you where possible.
If you make a complaint to us after your stay in the property has ended and you have not previously highlighted the issues to us or the Management Company when in the property, we will unfortunately not be able to deal with your complaint as 1) you have not given us the opportunity to rectify matters during your stay 2) It will be very difficult to corroborate your complaint as new customers may already be in the property.
4. Pool Heating Terms & Conditions
These terms and Conditions (“Agreement”) are entered into between the Party Leader (hereinafter referred to as the “Client” and also has “you” or “your”) and Park Stay (hereinafter referred to as the “Service provider” and also as “we”, “our” or “us”). Client and Service provider shall hereinafter collectively be referred to as the “Parties” and individually as the “Party”.
The pool heaters will not heat the pool to ‘bath’ temperature, but will take the chill out of the water. Very often during the cooler months of the year the pool may still feel ‘fresh’ but it will not be icy cold.
There may be an additional fee for the use of a pool heater throughout your stay, this is decided by the Host and will be made available prior to confirming your booking. If you decide after the time of booking that pool heating is required, please let us know as soon as possible so we can amend your booking confirmation and notify the Host. The Management Company/host are responsible for setting and maintaining the pool temperature. Guests are not permitted to use the pool heater controls.
